Delivery, courier & last-mile drivers
Manual handling for delivery drivers
Online manual handling training for the part of driving that hurts people: getting freight in and out of the van, up the stairs and to the door — alone, all day.
Go straight to the assessment
Trained before? Answer 20 real warehouse scenarios — no time limit. Score 75% and your certificate is issued the same day.
Start the assessmentLearn first, then the assessment
8 short modules on lifting, carrying, pushing and pulling, about 55 minutes. Free, and your progress is saved as you go.
Start the free courseEither way you pay $39 only after you pass · unlimited attempts · no account needed
Course & assessment
Free
Certificate
$39 one-off
Why driving is different
Warehouse freight, without the warehouse
Drivers handle the same cartons as the dock, but out of a van, at someone else's property, with no racking at a good height and nobody to share the lift.
Reaching into the van
The parcel you need is always at the back. Leaning in over the floor of a van with a load at arm's length multiplies the strain on your lower back — climb in instead.
Fifty drops, fifty lifts
Multi-drop runs mean lifting in and out of the vehicle all day, often from a cold start after sitting behind the wheel. Repetition is the risk, not any single box.
Stairs, gates and long carries
Apartment stairs, sloping driveways and the walk from the loading zone to reception. You cannot see your feet with a carton in front of you.
Nobody to help
On the road there is no team lift. Knowing which items need a hand truck, a second person or a rescheduled delivery is part of the job.
Tail-lifts and hand trucks
Equipment helps only if the load is secured and the path is clear. Most hand-truck injuries happen tipping it back or bumping it down a step.
Time windows
Delivery windows push people to carry two at once or skip the trolley for the last drop. That is where the lift you would never do in the warehouse happens.
On the run
Third-floor walk-up, 22 kg
A flat-pack box for a third-floor apartment, no lift, delivery window closing in ten minutes. It is at the back of the van behind the afternoon's parcels.
What the course would have you notice: two separate lifts are hiding in this. Reaching for it at the back of the van is the first — climb in and slide it to the door. The stairs are the second: a 22 kg awkward box you cannot see past, carried alone. That is a job for a second person or a different arrangement, and saying so is part of doing it safely.
Fully online
Work through it on your phone during a break or on a laptop at home. Nothing to install.
About an hour
Eight short modules with concise, practical content. Stop and resume whenever you like.
Free assessment
20 scenario-based questions. Pass mark is 75%, and you can retry as many times as you need.
Pay only if you pass
Training and assessment cost nothing. The optional certificate is $39 AUD after you pass.
How it works
Four steps from start to certificate
01
Start the free training
Open module one — no signup, no payment details.
02
Work through 8 modules
Short lessons, warehouse examples and quick knowledge checks.
03
Sit the free assessment
20 multiple choice questions. 75% to pass, unlimited retries.
04
Add a certificate (optional)
Passed? Get your Certificate of Completion for $39 AUD.
Questions
Delivery driver questions
Keep reading
Related pages
Who it's for
Where you work
About the training
This is non-accredited general awareness training and does not issue a nationally recognised Statement of Attainment. Always confirm your employer's specific training requirements.
Get your certificate before your next run
Go straight to the assessment, or learn first with the free course. Pay $39 only when you pass.