Refund Policy

All course modules and the final assessment are free and there is nothing to refund for them. You only pay if you choose to purchase a Certificate of Completion after passing the assessment.

We will consider a refund for the certificate fee where, for example:

• You were charged more than once for the same certificate (a duplicate charge)
• A technical failure on our part prevented your certificate from being issued
• You paid for a certificate but it was not delivered or generated correctly due to an error on our end

Because the certificate is a digital product generated immediately after payment, we generally do not offer refunds simply for a change of mind once the certificate has been successfully issued.

To request a refund, email support@warehousehandlingacademy.com.au with your certificate ID (if you have one) and a brief description of the issue. We aim to review and respond to refund requests promptly.

Nothing in this policy limits or overrides any rights you have under the Australian Consumer Law or other applicable consumer protection legislation. Your statutory consumer rights remain unaffected by this policy.